Frequently Asked Questions

Explore Our Most Commonly Asked Questions About Selidia Below.

GETTING STARTED WITH SELIDIA

What Is Selidia And How Does It Work?

Selidia is a modern online marketplace where buyers, sellers, and affiliates connect in one secure platform. Buyers shop safely, sellers list products without delivery stress, and affiliates earn commissions by promoting products using simple links.

What Payment Methods Are Supported On Selidia?

Selidia uses Paystack, which supports worldwide payments. You can pay using Debit/Credit Cards, Bank Transfer, Bank App Transfer, USSD, Opay, and other supported local payment methods.

Is My Payment Safe And Secure?

Yes. All payments are secured through Paystack and Selidia’s escrow system. Funds are protected until the product or service is successfully delivered.

Can I Pay Using Bank Transfer Or USSD?

Yes. Selidia supports Bank Transfer, USSD, Bank App Payments, and Opay for easy local transactions.

What Happens After I Make A Payment?

After payment, Selidia holds the funds securely and begins processing delivery or access. The seller only receives payment after confirmation.

Can I Cancel An Order After Payment?

Order cancellation depends on the product type and delivery status. You can contact Selidia support immediately if you need help.

Will I Receive A Payment Confirmation?

Yes. You will receive an on-screen confirmation and email notification after successful payment.

SHIPPING AND DELIVERY

Who Handles Delivery On Selidia?

Selidia handles delivery for physical products to ensure safety, reliability, and accountability.

Do You Deliver To All States In Nigeria?

Yes. Selidia delivers to all states in Nigeria, including Ghana, Cameroon, Niger, Ivory Coast, and some neighboring countries.

How Can I Track My Order?

You can track your order directly from your Selidia dashboard or through updates provided by our support team.

What If My Order Is Delayed?

If your order is delayed beyond the expected timeframe, Selidia support will assist and keep you updated until delivery is completed.

What Happens If I Am Not Available During Delivery?

Delivery will be rescheduled or coordinated with you to ensure successful handover.

Are Delivery Fees Included In The Price?

No. Delivery fees are not always included. However, some deliveries are free, especially for orders worth ₦100,000 and above.

RETURN AND EXCHANGES

What Is Selidia’s Return Policy?

Yes, you can return products if you are not satisfied, subject to Selidia’s return conditions.

Can I Return A Product If I’m Not Satisfied?

Yes. Unsatisfactory products can be returned within the allowed return window.

How Long Do I Have To Request A Return?

You have 7 days from the delivery date to request a return.

Who Pays For Return Shipping?

Return shipping is handled and covered by Selidia.

How Long Does A Refund Take?

Refunds are processed after the returned item is confirmed and verified by Selidia.

Can Digital Products Be Returned Or Refunded?

Yes. Digital products can be returned, subject to Selidia’s verification and confirmation process.

What If I Receive A Damaged Or Wrong Item?

If you receive a damaged or incorrect product, you can return it, and Selidia will handle the issue immediately.

DIGITAL PRODUCTS AND LOGINS

How Do I Receive Digital Products After Payment?

After payment, you receive access directly on the Selidia platform or through the seller’s platform, depending on how the product is delivered.

How Are Courses And Software Delivered?

Some courses and software are accessed within Selidia, while others grant you access to the seller’s official platform after purchase.

How Does Selidia Secure Login-Based Products?

Selidia uses an escrow system. Payment is held while the seller provides login details. Funds are only released after the buyer confirms successful access and security.

What Should I Do If A Digital Product Does Not Work?

You can report the issue from your dashboard or contact support. Selidia will investigate before releasing payment to the seller.

Can I Request A Refund For Digital Products?

Yes. Digital products can be returned or refunded, subject to Selidia’s verification and confirmation process.

How Long Do I Have Access To Purchased Digital Products?

Most digital products come with lifetime access, but buyers are advised to always confirm access duration on the product page.

Are Digital Products Available Worldwide?

Yes. Digital products on Selidia are available to buyers worldwide.

AFFILIATE MARKETING

How Do I Become An Affiliate On Selidia?

You can register directly from the affiliate portal by visiting selidia.com/affiliate and creating your affiliate account.

How Do Affiliates Earn Commissions?

Affiliates earn commissions whenever someone makes a purchase using their unique affiliate link.

Is There A Cost To Join The Affiliate Program?

No. Joining Selidia’s affiliate program is completely free.

What Products Can I Promote As An Affiliate?

You can promote any product of interest available on Selidia, including digital products and physical items.

How Do I Track My Affiliate Sales And Earnings?

All affiliate sales, clicks, and earnings can be tracked from your dedicated affiliate dashboard.

When And How Are Affiliate Payouts Made?

Affiliate payouts are made weekly, every Wednesday, after the holding period is completed.

Is There A Minimum Withdrawal Amount For Affiliates?

Yes. The minimum withdrawal amount is ₦10,000 for Nigerian affiliates and $10 for international affiliates.

VENDOR AND SELLER TO KNOW

How Do I Register As A Vendor On Selidia?

You can register directly from the Selidia platform or contact vendor@selidia.com for assistance with store setup and onboarding.

Is Vendor Verification Required Before Selling?

Yes. All vendors must pass a verification process before their store is approved.

What Documents Are Required To Open A Store?

Required documents include Company Registration Documents, TIN, Owner’s ID (NIN), and physical location verification.

Does Selidia Handle Delivery For Sellers?

Yes. Selidia fully handles delivery for physical products, removing logistics stress from sellers.

What Fees Does Selidia Charge Vendors?

Selidia charges a 3.37% transaction fee on successful sales.

How And When Can Vendors Withdraw Their Earnings?

Vendors can withdraw earnings anytime once their balance reaches ₦10,000 or $10.

Can I Sell Both Physical And Digital Products?

Yes. Vendors can sell both physical and digital products on Selidia.

ACCOUNT AND SECURITY

How Do I Secure My Selidia Account?

You can secure your account by using a strong password and enabling Two-Factor Authentication (2FA).

Does Selidia Offer Two-Factor Authentication (2FA)?

Yes. Selidia offers optional 2FA for additional account protection.

Can I Have More Than One Selidia Account?

No. Each user is allowed to have only one account on Selidia.

Can I Change Or Recover My Password?

Yes. You can change or recover your password from the login page using the “Forgot Password” option.

What Should I Do If I Suspect Unauthorized Activity?

Immediately contact support@selidia.com so our team can secure your account.

How Does Selidia Protect My Personal Information?

Selidia uses secure systems and encryption to protect user data and transactions.

What Happens If My Account Is Suspended?

If your account is suspended, you should contact Selidia support for clarification and next steps.

PAYOUTS AND WITHDRAWAL

How Do Sellers And Affiliates Withdraw Their Funds?

Withdrawals can be made directly from the user dashboard to the provided bank or payout details.

Are There Holding Periods Before Funds Are Released?

Yes. Affiliate earnings are held for 2 weeks, while digital product earnings are held for 1 week due to the money-back guarantee policy.

What Withdrawal Methods Are Available?

Withdrawals are available via Bank Transfer, PayPal, and Cryptocurrency.

What Currencies Are Supported For Withdrawals?

Currently, Selidia supports Naira (₦) and US Dollars ($).

What Is The Minimum And Maximum Withdrawal Amount?

The minimum withdrawal is ₦10,000 or $10. There is no maximum limit.

How Long Does It Take To Receive Withdrawn Funds?

Withdrawals are processed immediately once approved.

Are There Any Withdrawal Fees?

No. Affiliates and sellers are not charged for withdrawals.

PROMOTIONS, DISCOUNTS & OFFERS

Does Selidia Offer Discounts Or Promo Codes?

Yes. Selidia regularly offers discounts, promo codes, flash sales, and special campaigns.

How Can I Know When Promotions Are Available?

Promotions are announced on the Selidia website, email newsletters, and official social media pages.

Can Affiliates Promote Discounted Products?

Yes. Affiliates can promote discounted products and still earn commissions unless stated otherwise.

Can I Combine Multiple Promo Codes?

No. Only one promo code can be used per order.

Do Vendors Control Their Own Discounts?

Yes. Most promotions have a countdown timer and automatically expire when the time ends.

Are Promotions Time-Limited?